Delivery & Shipping Policy

[Once the order is placed the process they will be following to deliver/ship the items/goods, conditions and the time duration for the products to reach the customers].

Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Policy of multiple shipments has to be mentioned on their website.
At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

[Refund policy is the Compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers].

Recommended statement is “Refunds will be done only through the Original Mode of Payment”.

[Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned].

Country of merchant domicile: M01-5, Al Kazim Building, Hor Al Anz, Dubai, UAE

[Law governing the Merchants business, the Customer and the transactions carried out while the customer is using the Ecommerce website.]

“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

If you have any further questions, feel free to contact us via our contact us page or at support@petsonline.ae